FAQ

Ordering & measuring

How does made-to-measure ordering work?
You enter your window's width and height, choose fullness, panel count, and header style, and we cut and finish the fabric to those exact measurements. See our Measuring Guide for tips on getting an accurate width and height.

What if I'm not sure about my measurements?
Message us on WhatsApp before you order — we're happy to talk it through with you.

Can I change or cancel my order after placing it?
Because production starts shortly after you order, please reach out on WhatsApp as soon as possible if you need to make a change — we'll do our best to catch it before cutting begins.

Shipping

How long does shipping take?
Orders ship in 5-10 business days from checkout.

Do you ship outside the country?
Yes — we ship worldwide.

Fabric & care

What fabrics are available?
We're currently featuring Slate, a semi-sheer curtain, with more designs on the way. See our Fabric Care Guide for care instructions once your curtains arrive.

What's the difference between fullness and header style?
See our Fullness & Header Style Guide for a full breakdown.

Returns

What if my order arrives damaged or doesn't match what I ordered?
Message us on WhatsApp with photos within a few days of delivery — we'll remake or refund it. Because each curtain is cut to your exact measurements, we can't accept returns for a measurement you gave us that turns out to be wrong, so please double-check before ordering.

Do EU customers have a 14-day right of withdrawal?
Under the EU Consumer Rights Directive, goods made to a customer's own specifications (Article 16(c)) are exempt from the standard 14-day cooling-off right. Because every Curtainia curtain is cut to the width and height you provide, this exemption applies to all orders — including orders from the EU — and all sales are final once production begins, except in the case of a damaged, defective, or incorrect item as described above.